Privacy Policy

Company Information

  1. Company Name: Reclaiming Wellbeing CIC
  2. Address: 20, CV9 2NE
  3. Contact Information: matt@reclaimingwellbeing.co.uk | 07984 564 008

Data Collection

  1. Types of Data Collected:
    1. Personal Data: Name, phone number, email address, and payment information (via PayPal).
    2. Technical Data: Internet protocol (IP) address, login data, browser type and version, time zone setting, location, browser plug-in types and versions, operating system, and platform, as well as other technology on the devices used to access our website.
    3. Usage Data: Information on how you use our website and services.
  2. Collection Methods: We collect data through the contact form on our website and via cookies.

Data Usage

  1. Purpose of Data Collection: We collect data primarily to respond to enquiries. Data collection for marketing purposes is only done with explicit consent.
  2. Third-Party Sharing: We do not share personal data with third parties except in cases of legal necessity, such as a mental health crisis or if required by law enforcement. Any sharing of personal data with other organisations will only occur with the explicit consent of the service user and, where applicable, the original point of referral. In cases of safeguarding issues, we may share information with relevant authorities like child services or the police to ensure safety.

Data Storage and Security

  1. Data Storage: Data is securely stored on our internal cloud system, accessible only to employees.
  2. Security Measures: Our systems are password protected with strong, regularly updated passwords.

User Rights

  • User Access and Control: To access, correct, or delete your personal data, please contact Matthew Potter or Abigale Lutwyche at matt@reclaimingwellbeing.co.uk or abi@reclaimingwellbeing.co.uk
  • Opt-Out Options: Since we only collect data through user enquiries and do not use it for marketing, there are no opt-out options for marketing purposes. However, you can request data deletion as described above.

Cookies and Tracking

  • Cookie Policy: Our website uses cookies as described.
  • Cookie Consent: Users can manage cookie preferences by adjusting their internet browser settings.

Legal and Compliance

Legal Basis for Processing: Users have rights under data protection laws regarding their personal data, including the right to access, correct, erase, restrict processing, object to processing, request data transfer, and withdraw consent. To exercise these rights, contact matt@reclaimingwellbeing.co.uk or abi@reclaimingwellbeing.co.uk.

Compliance with Laws

  • Legitimate Interest: We process personal data to manage our business effectively, ensuring we provide the best service while considering the impact on your rights.
  • Performance of Contract: Processing your data may be necessary to perform a contract or take steps at your request before entering into a contract.
  • Legal or Regulatory Obligation: Processing your personal data may be necessary to comply with legal or regulatory requirements.

Policy Updates

  • Changes to the Policy: Any changes to this policy will be posted on our website.
  • Effective Date: This policy is effective as of 01/06/24.

Additional Considerations

  • Links to Other Sites: Our website may contain links to other sites. We are not responsible for their privacy practices.
  • Data Retention: Personal information is retained for five years after a case is closed or until the individual turns 18. Afterward, the data will be securely destroyed or deleted.